Policies

Every item is printed to order just for you, so we can't accept returns or exchanges. If something arrives damaged, misprinted, or isn't what you ordered, email egronemeyer@ptownfitness.com or call 402-200-8646 and we'll make it right.

Nothing is printed until an order is placed, which is why we can offer this range without carrying stock — and why there's no shelf for a returned item to go back to.

Contact us and we'll make it right. That covers a misprint, a flaw in the garment, the wrong item or size sent, or damage in transit.

Let us know as soon as you spot it and send a photo if you can — it usually saves a trip. We'll reprint or refund, whichever suits you better.

What we can't take back: a change of mind, or the wrong size ordered. Sizes are listed on every product page — check them before ordering, and ask if you're unsure.

Every product page lists the exact sizes it's offered in, along with the blank's brand, material and weight, under Product details & sizing.

Fit varies between brands. If you're between sizes we suggest sizing up. Not sure? Ask us before you order — we know how these blanks run.

Blanks are ordered per job. If a garment is unavailable from our supplier when your order is placed, we may substitute a comparable item of equal or better quality in the same color, and we'll let you know when we do.

If the substitute isn't right for you, tell us and we'll refund that item rather than print it.

We don't ship — everything is picked up locally. Team and school stores have their own pickup windows, shown on the store page and again at checkout, and orders often go home with a student rather than being collected in person.

If your cart spans two stores with different pickup dates, checkout will say so and you'll collect them separately.

Online orders are paid at checkout through Stripe. We never see or store your card details.

Group and team orders are usually invoiced — we'll agree the terms with you up front. Checks, cash and card are all fine.

Most orders are ready in about 2–3 weeks from the order deadline. Team stores follow their organization's pickup schedule, which is shown before you order.

Working to a date — a game, a tournament, an event? Tell us early and we'll tell you honestly whether it's possible.

By sending us artwork you confirm you have the right to have it printed. We can't reproduce licensed or trademarked designs without permission from the owner — school and team marks included.

We may photograph finished work to show what we do. Tell us if you'd rather we didn't and that's the end of it.

Email egronemeyer@ptownfitness.com or call 402-200-8646. A real person reads it.

Starting something bigger? Tell us about your group order.